Privacy Policy

1. Who We Are

San Antonio Flood Damage Restoration ("we," "us," or "our") operates the website https://waterdamagesanantonio.us and provides emergency water damage, flood damage, mold remediation, fire damage, storm damage, and sewage cleanup services throughout Bexar County, Texas. Our business address is 21022 Gathering Oak, San Antonio, TX 78260. You may reach us at any time by calling (210) 940-2115.

2. Information We Collect

We collect information in the following ways:

• Contact form submissions. When you fill out our contact form, we collect your name, email address, phone number, property address, and any details you provide about your damage situation.
• Phone calls. When you call (210) 940-2115, we may collect your name, contact information, and details about your service request.
• Automatically collected data. Our web server and any analytics tools we use may automatically collect your IP address, browser type, referring URL, pages visited, and time of visit.

3. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries and dispatch technicians to your property.
• Schedule appointments and coordinate restoration work.
• Communicate updates about your active job or estimate.
• Process insurance-related documentation with your authorization.
• Improve our website and service offerings.
• Comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. How We Share Your Information

We may share your information only in the following limited circumstances:

• Service providers. We work with trusted vendors (e.g., software platforms, scheduling tools) who process data on our behalf and are contractually required to protect it.
• Insurance companies. With your explicit authorization, we may share job documentation and scope-of-work reports with your property insurance carrier.
• Legal requirements. We may disclose information when required by law, court order, or to protect the rights, property, or safety of our company, employees, or customers.

5. Cookies and Tracking

Our website may use cookies or similar tracking technologies to understand traffic patterns and improve user experience. You may disable cookies in your browser settings; however, some site features may not function correctly without them. We do not use cookies to build advertising profiles or track you across third-party websites.

6. Data Retention

We retain customer records for as long as necessary to provide services, resolve disputes, comply with legal obligations, and maintain accurate business records. Inquiry records that do not result in a service engagement are generally deleted within 12 months.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or destruction. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. If you have concerns about a specific data security issue, please contact us directly.

8. Your Rights (Texas Residents)

Under the Texas Data Privacy and Security Act (TDPSA) and other applicable law, Texas residents may have the right to:

• Know what personal data we hold about you.
• Correct inaccurate personal data.
• Request deletion of your personal data, subject to legal retention requirements.
• Opt out of any sale of personal data (we do not sell data).

To exercise any of these rights, contact us at (210) 940-2115 or use the contact form on our website. We will respond within a reasonable timeframe.

9. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., mapping services, insurance portals). We are not responsible for the privacy practices of those sites and encourage you to review their policies before submitting any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us: